What types of payments do you accept?
Please make checks payable to “Fintek Fishing” and send them to this address:
PO BOX 2303
Reston, VA 20195-0303
Will I be charged sales tax?
Why does the price change when I add it to my cart?
Where do you ship from?
When will my order be shipped?
When will my order arrive?
I need my item by a certain day. If I choose free shipping, will it be delivered in time?
How can I calculate shipping costs?
Will you combine shipping if I purchase multiple items?
Do you ship internationally?
How do I return a new item?
How do I exchange a Pre-Owned item?
Are there any restocking or cancellation fees for returning an item?
What kind of gear can I trade in?
What kind of fly rods and reels can I trade in?
How will you evaluate my fly gear?
How do you issue payment for my gear?
What if I don’t agree with your valuation estimate?
Can I change my mind?
Where do you get your gear from?
All of our New Gear comes directly from the Manufacturer that we are authorized Dealers for. For all other brands, a very small percentage of our New Gear comes from estate liquidations, retailers, distributors and manufacturers.
New Old Stock
We occasionally purchase NEW old stock inventory, from Retailers, Distributors, shop closeouts, and sometimes when manufacturers are facing overstock situations or cleaning out discontinued or slow selling models and very rare occasionally from private parties.
From you! Virtually all our pre-owned gear comes from trades made with private parties that are looking to upgrade their gear or looking for something different.
Do you have any pro deal or guide program affiliations?
If the gear is Pre-Owned, how do I know that it’ll arrive in functional condition?
NOTE: due to concerns related to the transmission of invasive species, we never accept Pre-Owned wading gear, including wading boots, waders, belts, wading staffs, booties, gravel guards, etc. We do occasionally sell new and unused wading items, but only if they’ve never seen water.
Will my rod have a valid manufacturer’s warranty?
If my rod gets broken, can it be professionally repaired?
Will the repair be covered by warranty?
How much will it cost to fix my rod, and how long will it take?
Will my card come with a warranty registration card?
Do I need an account to use a Fintek Coupon?
How do I redeem my coupon?
Can a coupon be redeemed more than once?
May I use more than one coupon at a time?
Can I use my coupon with any item?
Can I use my coupon with Pre-owned items?
If my coupon doesn't cover the whole transaction amount, how do I pay for the rest?
Do coupons expire?
What happens if I pay for an item with a coupon, but then my payment gets reversed?
Can I give my coupon to someone else?
Can I sell my coupon?
What happens if I make a purchase for less than the face value of the coupon?
What do I do if I’m having trouble applying a coupon?
What is the difference between New, Pre-Owned and New Old Stock?
■The terms “discontinued” and “new old stock”as used here refer to any gear (rod or reel) that is no longer in contemporary production, regardless of when it was discontinued. This therefore includes items which are still in ‘new’ or ‘unused’ (see next bullet) condition despite having been discontinued numerous years ago.
■The terms “new” and “unused” as used here refer to the condition of an item and indicate that it matches what would be expected were the item found in a retail store or shipped from the manufacturer or a distributor.
■The Terms “used”or "pre-owned" indicate that the gear has been used by a prior owner and thus may have minor wear and tear associated with having been fished in the past. We work hard to identify indications of wear, and both describe the condition accurately and, where possible, reveal the real condition in our photographs.
Do you have a standardized rating system for your gear? How will I know that it looks just as in pictures?
That said, we have refrained from using some kind of system to rate our pre-owned gear, mostly because we’ve learned over time that everyone’s rating system is different. We might consider something to be “fair” that someone else would rate as “good” or even “excellent”. Instead of slapping an arbitrary label on our gear, we attempt to carefully document and disclose any deviations from new condition and provide multiple pictures, so you know exactly what you’re getting.
If you have questions about any gear (whether new old Stock or Pre-Owned) listed by Fintek, feel free to contact us and we would be happy to chat about it in detail. We’ll take and send additional photos, if that’s what you need. Our goal here is to enable you to buy with confidence and be thrilled with your purchase, not to unload someone’s used gear on an unsuspecting customer who will never come back. If you are not satisfied after you’ve made a purchase, let us know. We will do our best to make it right!
Can you describe your gear inspection process? Any guarantees?
First Inspection: Immediately after receipt of new inventory, we do a thorough inspection of each piece to ensure that every item is fully functional, and we’re very careful to take “real” pictures that reveal any imperfections.
Second Inspection: Gear is inspected again after it is sold and prior to packing. Although it’s extremely unlikely that the condition of an item would’ve changed since the photos were taken, our pre-shipping inspection confirms that nothing was missed in the first inspection or happened since the time the item was listed. If we do find an issue, we’ll communicate that to you prior to shipping and decide on an appropriate course of action..
Additional Inspections: If you need us to look at something specifically, please ask! We encourage our customers to ask questions so that you can become fully confident in us and the product you’re buying before you make your purchase.
I am looking for something specific, but I do not see it on your store. Can I request for a specific rod or reel?
What if my question is not answered here?
What is Affirm and how does it work?
Affirm offers you to make purchases on monthly installments a pace you choose—usually 3, 6, or 12 months—so you're in control. From day one, you know how long you'll pay, and you know how much you'll pay. The benefit of using Affirm is not only that you can pay over time but also they don’t charge any extra fess such as late fees, service fees, prepayment fees, or any other hidden fees.
Affirm Quick FAQs:
Is there any interest or fees associated with your Affirm loan?
Affirm does not charge any fees. That means no late fees, no prepayment fees, no annual fees, and no fees to open or close your account. Your APR may be different depending (from 0% onwards) on your creditworthiness and where you are shopping. The exact terms that apply to your purchase will be given when you check out with Affirm. You will be able to review all payment terms before you checkout.
Do I have a credit limit with my Affirm loan?
Unlike a credit card, Affirm is not a revolving line of credit.
Does Affirm perform a credit check and will it affect my score?
Yes, when you first create an Affirm account, they perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. No, it will not affect your credit score, because a ‘soft’ pulls are only visible to you and not anyone else.
Where can I learn more about Affirm?
For more information please visit Affirm.