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REFUND, RETURNS & EXCHANGE
Policies Our return and exchange policies differ depending on whether the item purchased was new or Pre-Owned.
Return and/or Exchange
If you aren't completely satisfied with your purchase of a new item from Fintek, you may exchange or return it for a full refund within 15 days from the date the item is delivered to you, as long as it can be returned to us in sellable condition - that is, unused, clean, undamaged, all packaging intact, warranty card not filled out. In short, it needs to be in the same condition as it was when you received it.
If you would like to Return a new item:
If you would like to Exchange a new item:
Pre-Owned items do not qualify for returns (due various reasons), mostly because of price fluctuations, demand/supply etc.. However if there was an error on our part e.g product was listed as a 4wt but you received a 7wt, or color was noted as red but you received blue, qualify to be exceptions for returns... Some other exclusions apply - please see below.
RETURN / EXCHANGE EXCEPTIONS:
All the following are considered Final Sale items and CANNOT be returned, exchanged or refunded:
Reels that have been spooled with backing and a fly line (or just backing) are subject to a 25% restocking fee. This means that if the price of the reel is $100, you will only receive $75 back.If you return an order that comes with a free gift (like a free fly line or backing), you must also return the gift. If we don't receive it, we will refund you for the items returned less the full retail value of the gift.
Fintek Address for Returns and Exchanges:
ATTN: Product Returns
PO BOX 2303 Reston, VA 2095-0303
Finny Khan c/o FedEx Office Print &Ship
13085 Worldgate Dr
Herndon, VA 20170
The customer is responsible for any mistakes made regarding addresses on both online and phone orders. An invoice is e-mailed immediately at the time the order is placed; it is the customer's responsibility to verify the shipping information and contact us immediately if any corrections are necessary.
Fintek is not responsible for theft of any packages tracked and delivered to the address on the order. Any claims for loss need to be made by the customer with the courier. In the event an order is returned to Fintek by the carrier for any reason, it is the customer's responsibility to pay the original shipping cost. In other words, Fintek will NOT provide free shipping twice.
Proof of Purchase is required for all returns, so please include a copy of your original invoice along with any items being returned for refund or exchange. If you return a product in unsellable condition, we will ship the product back to you and you will NOT receive a refund.